The Central Bank of Nigeria has directed banks to ensure to resolve all
Automated Teller Machine (ATM) cardholders’ complaints within a maximum
of 72 hours from the date of receipt the complaints or face sanctions.
This is contained in a new set of rules to guide transactions, going
forward. Where records are falsified by any party, the CBN warns that
adequate sanctions shall apply.
In an exposure draft on the
standards and guidelines on electronic channels operations in Nigeria,
signed Dipo Fatokun, its Director Banking and Payments System
Department, the CBN also directed banks or independent organizations
that deploy ATM for the use of the public to ensure that the ATM vault
replenishment must be carried out as often as possible to avoid
cash-out.
They are also to ensure that ATMs are not stocked with unfit notes and that cash is available in the machines at all time.
The CBN also warned that the ATM downtime (due to technical fault) must not be more than seventy-two (72) hours consecutively.
It added however, that where this is not practicable, customers shall be duly informed by the deployer.
They are also to ensure that the helpdesk contacts are adequately displayed at the ATM terminals.
It
warned that at the minimum, a telephone line should be dedicated for
fault reporting and such telephone line shall be functional and manned
at all times that the ATM is operational.
Also, all ATM charges must be fully disclosed to customers, the CBN insists in the new rules.
The
apex bank said that there must be appropriate monitoring mechanism to
determine failure to dispense cash; and that there is online monitoring
mechanism to determine ATM vault cash levels.
“Penalties
Sanctions, in the form of monetary penalties / or suspension of the
acquiring/processing service (s) or both, would be imposed on erring
institutions for failure to comply with any of the provisions of the ATM
standards and guidelines or any other relevant guidelines issued by the
CBN from time to time,” the apex bank warned.
The funding and
operation of the ATM deployed by non-bank institutions should be the
sole responsibility of the bank or institutions that entered into
agreement with them for cash provisioning and in this regard, the
Service Level Agreement (SLA) should specify the responsibilities of
each of the parties.
The CBN rules noted that Change of PIN must
be provided to customers free of charge throughout the entire value
chain, while acquirers monitor suspicious transactions and report
statistics to CBN based on the agreed format and timeframe.
Back-up
power (inverter) is made available at all ATM locations in such a way
that the machine would not cease operation while in the middle of a
transaction, the CBN said, adding that Waste disposal basket must be
provided at all ATM locations.
A register of all their ATMs in
Nigeria with location, identification, serial number of the machines,
etc must also be maintained, going forward.
For security reasons,
every ATM is required to have cameras which would view and record all
ATM Security. “However, such cameras should not be able to record the
key strokes of customers using the ATM,” the CBN further noted in the
statement pasted on its website.
The CBN now requires any
institution which operates an ATM to file an updated list of such
machines, including the detail location of their addresses with its
Banking & Payments System Department for compliance monitoring.
The
CBN also disclosed that it will conduct onsite snap checking of ATMs
with a view to ensuring compliance with cash and service availability at
the ATMs, as it directed acquirers to report volume and value of
transactions on monthly basis to its Director, Banking & Payments
System Department.
His own name is Barrido and that's the t.shirt he wore after he graduated....lol.
The comedienne shared these pics on instagram and said she tucked in for
the first time in 15 years. She used to be really big. Glad she did
something about it
